[Resolved]  ICICI Bank — Online fraud and funds blocked by icici, request help for recredit

Address:Ahmedabad, Gujarat, 380061

Dear sir,

I am part of innocent public working in corporate sector. Recently, someone has by defrauding me taken details of my two bank debit card and on 19.10.2016 transferred the amount of rs. 53500.00 and rs. 23000.00 in his account with icici bank, as per following details:

Name: pratapsingh baghel, 116, picholi flr, lake palace road, gulab bagh, nr. Toutiest police chowkey, udaipur - 313001 m. [protected]/[protected] e mail: pratap. [protected]@gmail.com

Bank:- icici bank, ifsc code:- icic0000045 account no.[protected]

The amount has been transferred from my icici bank account no.[protected]Bopal branch, ahmedabad) and indian overseas bank account no [protected] (C g road branch ahmedabad)

Steps taken by me for recredit of the amount

1. Immediately, on coming to my knowledge using my employer’s reference, i have approached icici bank, they have blocked the amount in the above udaipur account.
2. I have filed online complain with icici customer care and iob customer care.
3. As guided by icici, i have file policy complain with naranpura policy station ahmedabad, my application no. La/647/16.

Present status

1. Customer care of icici has closed the complain.
2. Police has asked icici for the details of the person who has defrauded.
3. Icici has provided the details as above to the police, who in turn given the above details to me. Police is searching the person.
4. I have requested icici to give credit of the amount; however, they have refused and told me that the amount can be refunded/re-credited only on capturing of the person and by getting debit authority from him, which seems impossible.

Sir, i m a isolated person and in need of money. I request your goodself to help me in the matter by using good office to get me the credit of the amount transferred from my account and is with icici in the account as above.

Thanks
Monil shah
Email id – shah. [protected]@gmail.com
Mobile no:-[protected]
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Jan 20, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team
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