[Resolved] ICICI Bank — online money transfer - amount lost

kannan_radhakrishnan

from Chennai, Tamil Nadu

Address:	600106
Website:	ICICI bank - grievence page

Dear sir / ma'am,
Last month (Oct-27) i made online fund transfer from my icici bank to citi bank for rs-46000.00 and the amount is deducted from my icici bank immeditely nor credited to my citi bank account.
Up on discussing with icici bank team, they say this is successful transaction but citi bank team say they havent received fund.

Complaint number : 28964339

I called icici executives, on 30-sep, they asked me wait for a day. And on 31-sep they asked me to email to mail id : customer. [protected]@icicibank.com and [protected]@icicibank.com

I sent email on 01-nov, i got reply email stating its successful transaction. But amount status not aware.
So again i escalated to grivence cell.. On 02-nov they called me on 04-nov and said wil reply by 06-nov.
Mean while i met icici bank person (Koyambedu - chennai branch) they said there is some mistake with internal icici server and amount status not reflected in system and reply by 07-nov.
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Up on repeated follow up to "[protected]@icicibank.com" there is continuation reply like they were checking will reply by 2 days, they again 2 days and now at last they were asking for time until nov-16.. Still i havent received any reply.

Can you pls help me in getting my money back.
Note - i transfered money for my bill payment.. But because of this it forced me to close investment for fund payment.. So expecting your support.

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Dec 11, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

ICICI Bank Customer Care's response Dear Kannan_Radhakrishnan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4klo9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Nov 13, 2017

Updated by kannan_radhakrishnan Dear all,

Can you pls help me in getting the fund back.

If you notice, even teh reply received from the ICICI bank is also not correct.. the mail id provided by them is not correct (i.e ) [protected]@icicibank.com is not the correct mail id..

This shows the working of ICICI bank executives

Nov 16, 2017

Updated by kannan_radhakrishnan I have contacted CITI bank to fix this issue on 09-Nov and they contacted me and solved..

but the point is until now there is no reply from ICICI bank.. this shows the ICICI bank customer support effectiveness..

I have planned to close my ICICI account this week as ICICI bank customer support is very bad and still i havent received any reply for 25days and the Customer support executive ask me to file Law suit if they were not answering by 1 -month...

but on the other hand the CITI investigated the issue in 2 days and noticed the original problem is with the UTI in fund transfer (again mistake in ICICI) but they moved in and solved the issue in 2 days.

Thanks CITI, and worst / poor service by ICICI bank.. i am going to recommend my close friends / relative to close ICICI account if they have any.. because of poor performance with custmer support.

Thanks
R.Kannan