[Resolved]  ICICI Bank — online transaction blocked

I used my card and unfortunately submitted wrong pin only once however next time when tried with correct pin it said something like due to repeated wrong pin your online transaction has been blocked and contact customer care.

I went to icici branch and informed them but they said to this problem can only be resolved by icici customer service through call.

I talked to the customer service but they informed everything is perfect and asked exact message when i told them the exact message they just hanged the call.

I again tried and next time no one picked.

I am really frustrated with this kind of service.
Was this information helpful?
No (0)
Yes (0)
Dec 27, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a010xv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23631
    Pending
    2046
    Resolved
    14256
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information