[Resolved] ICICI Bank — Online transaction failed (Two times) amount debited from my account but not credited to merchant (Arvind brands.co.in)

Sajal Srivastava

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh
Website:	www.icici bank

I had made a on-line transaction for arvindbrands.co.in on 10 dec 2016 through icici debit card.
Transaction details are as follow:

Transaction id: [protected]/0 and [protected]/0
Account no:0075*408
Amount: rs 3670.00 *2= 7340
Transaction status; failed
Transaction date:12/12/2016

I had already noted a complaint with icici bank but they had not resolved the above said complaint...

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Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 23, 2016

Updated by Sajal Srivastava customer care executive provided me a complaint no[protected] for above posted complaint.

Dec 23, 2016

Updated by Sajal Srivastava no action till today and the matter need to be addressed fast

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Ms. Srivastava,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3snpt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team