[Resolved]  ICICI Bank — otp not generated

Address:500076

My registered mobile number [protected].
1) wanted to transfer funds, so continued to register/add a beneficiary.
I logged on to my account thru internet banking facility, and i want to add a beneficiary to icici account and i started it at 5:30am on 11-dec-2019.

2) i had entered all the details successfully and i was taken to next page.
Where otp text box was seen and i read that, "a otp generated & would be sent to my registered mobile number". I waited, waited, waited for 5 minutes. Then i clicked the button "re-generate otp again". This also did not work and never got otp from icici bank. The session page asked me to continue or sign in. I "continued" still i did not get otp for adding a beneficiary, where i can transfer funds. I never got otp on my registered mobile number.

3) for adding a beneficiary, which is an automated process, do icici want to its online customers wait, till banking hours from 10am to 7pm.

4) before 10 am and after 7pm i cannot continue with formal registration of beneficiary process?
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Jan 12, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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