[Resolved]  ICICI Bank — Otp not updated - outside india consumer

Address:

Bhopal, Madhya Pradesh, 462010

Hi team,

I am facing issue while made any transactions or payment via net banking as i am out of india while using otp.

Please change my otp registered no. With my new cell as i am staying in south korea and not able to access my india registered no.

I am writing this mail to complaint against icici bank response. I am really very disappointed the way handling my request. I already explained whole issue on call but just to summarize here :
1) i visited lalghati branch on 7-8 oct to change my otp details from my cell to my e-mail id. I have filled the form and submitted at branch. After that i am getting alert on my mail but otp details didn't updated.
2) currently i am based out at south korea and from here, i called branch to discuss and requested again to change my otp details.
3) then i filled the form, scan and sent over mail. Then icici contacted me after one month and finally they told to fill the form and send by courier.
4) i sent filled form again via courier on 15th dec, 2016 but nobody contacted me further.
5) i am doing follow upi since last 4-5 month, even escalated to head of branch and nri as well.

My recent complaint# 00099acggqudpmk4 & 0009dack3ryrxfme

I am really surprised about such kind of customer handling.

I am mentally very harassed and due to otp not updated, my family is struggling at india due to not able to make any transactions...

Please assist to get resolve my issue..

Syed wasi haider
S. Korea
+82 [protected]