[Resolved]  ICICI Bank — overlimit charges

Address:

Ambala, Haryana

I hold a icici credit card. On 02.11.2018 i checked my credit card on icici i mobile application that i have still have around rs.99000 in my credit card that i can use and subsequently i made a payment of rs.95580 and i got the msg that i have around rs. 3500 still in my credit card. But what shocked me is the statment that i received on 23.11.2018 in which they have levied overlimit charges of rs. 2139 + gst because one of the payment that was made in last month have been added to the bill due to which limit exceeded even though i didn't made any transaction after 02/11/2018. Its really pathetic that i'm charged even when there is no fault of mine.
I have contacted icici customer care i got reply its against the bank policy to reverse any charge what so ever. This was rude and hurtful this was misunderstanding.

I have never went over limit before or never have any late payment record. I made the payments on time and correctly.

So i kindly request you to reverse the over limit fee as first and final time courtesy.