ICICI Bank — Pathetic & down to the dogs service

Address:	560005
Website:	WWW.ICICIBANK.COM

4 mail to the chairman of the bank & no one cares. What has they to lose. The head is twisted & obviously the tail too will be twisted. What a shame & they claim its the best service. Bull!!!

1st mail to the chairman on 6th april'16
[protected][protected][protected]-------
Hi there,

My name is rajesh ramanathan & have been your customer for the last 10 years.

This is to let you know about the disastrous experience that i have gone through, after speaking with one of your customer care advisor- sharon dias.
The issue started after i called up the icici customer care team to enquire about my account related issue. Post the conversation, this lady tried to promote some kind of debit card and i politely denied it as it required some kind of extra payment. However as my current debit card has its numbers & grid values faded away (I still use it without any issues), i asked her if she could replace it for me. She immediately said that the systems are down and she cannot place a request from her end but as a customer, i can place an order through internet banking. I disconnected the call & tried the same however as it showed that it will incur charges and also the option for ‘replacement card’ was not there (Only option was loss of card). I placed my request on hold & called back the customer care team. Un-fortunately, i reached back to the same advisor- sharon dias. After telling her about this, she said that the option for ‘replacement card’ & ‘loss of card’ are the same & that i can place the request and that my current card will be automatically de-activated once i start using my new card. She also said that there will not be any charges applied as it is a replacement card.

The very next day(Saturday afternoon[protected] i notice that my debit card is blocked!!!


Got a reply on 8th april'16 & i replied...
[protected][protected][protected]--------
Hello,
Calling once from the corporate board number and if not reachable or if the customer did not pick up the call, does not mean that the person is dead. Either try after 2 mins or send a contact number for me to reach you. If nothing works out, you have to call during the morning or afternoon hours.
Giving a miss call at around 5.30pm is not at all appropriate, especially when i am shifting my residence.
I would like to know if this is a tick in the box activity to close this complaint after 3 attempts?
Sad on you guys!!!
If i'm not able to speak to you by tomorrow evening, this entire chain mail will be shot to the media, with a copy to you and your managing director.
Shame on you and your team.
Regards,
Rajesh r
Sent from bluemail
On apr 8, 2016, at 4:57 pm, customer support wrote:
Dear mr. Ramanathan,

We tried contacting you on the contact number xxxxxx2725, but unable to reach you.

We would like to inform you that we are looking into your concerns for the resolution of the query raised by you and we will get back to you with the further status on or before april 12, 2016.

Looking forward to your co-operation and assure you the best service.

Assuring best of our services.

Sincerely,
Prithi jotrao,
Customer service manager,
Icici bank limited


On 12th apr'16, again i wrote a mail to the entire bunch of buffoons in the top management of icici bank. The mail given below.
[protected][protected][protected][protected][protected]
Hello team,

This is my nth follow up on this issue. I got atleast 2 system generated mails which says that the issue will be looked into & closed by 12th apr’16. I am not sure if you look only into the year ending but today its eod 12th apr’16.
My phone number is [protected]. You can also reach me on[protected].

Regards,
Rajesh ramanathan

On 15th apr'16, i get a mail that i am not reachable... & i replied...
[protected][protected][protected][protected][protected][protected]

Hi there,

You could contact me on [protected] or [protected] from 8am to 12pm. Post that you could reach me on[protected].

Sorry to say, but i had mentioned about the alternate contact number on my previous mail.

Regards,
Rajesh ramanathan
One touch hiring
________________________________________


From: customer support [mailto:[protected]@icicibank.com]
Sent: friday, 15 april, 2016 6:49 pm
To: rajesh ramanathan
Subject: re:'icicicare=[protected]' customer greviance- rajesh ramanathan

Dear mr. Ramanathan,
We tried contacting you on the contact number xxxxxx2725, but unable to reach you.

We request you to provide your contact number, preferred date and time for contact between 09:00 a.M. To 06:30 p.M. From monday to friday.

Assuring best of our services.

Sincerely,
Prithi jotrao,
Customer service manager,
Icici bank limited