[Resolved]  ICICI Bank — Pathetically Long wait times especially during an emergency

I have suspicious transactions which happened through my paytm app. Money was debited from my ICICI account totaling to an amount of Rs 98, 888. I was recently diagnosed with ADHD, along with deprived sleep for over a month made go through 8 transactions totaling to 1lakh. This is a husband and wife that were guiding me through the steps and it seems money is getting debited from their account. All these transactions were going through a swipe machine which I found hard to believe. Nevertheless my condition made me pursue. I finally told them my account is blocked and tried to contact the bank while they were on hold.
From 11:04pm I been trying to get through Customer care on their 24/7 chargeable line but kept on getting disconnected because the IVR does not recognize the options that I am selecting. The situation is dire but I cannot get through Customer care until I found a mobile number through the iMobile app. Here I kept being disconnected every 2 mins and 32 seconds because there was no available rep to take my call. I finally got through to someone at 5:18 am. Even after telling them of my situation options they offered were block my account and transfer me to the dispute Team. I did not straight away block my account as I had transactions to make that week and blocking it would be an obstacle.
I had them transfer me to the dispute team who told me to fill in a form and attach all relevant documents and they will investigate. This will take anywhere from 40 to 60 working days.
I asked them if there was anything else to do and they informed me that is it. Yesterday I was asked by the dispute team if an FIR was raised. I said no and they immediately hung up on me. I called back which was again difficult to get through and asked to be transferred to the dispute team. They then told me to get an FIR.
If the FIR was a relevant information why was it not communicated on the first call?
The dispute team would be handling these kind of cases on a daily basis but that does not mean everyone is well educated on the process that banks follow. Here, the assumption that people will go automatically to the Police, coupled with the fact that to raise a dispute takes a huge amount of time makes me think the Banks are not serious about the common mans financial security.
Please resolve my issue.