[Resolved]  ICICI Bank — payback charges

Today I have received email from ICICI saying, "if my payback account is inactive for 24 months, then they will charge me a penalty".

First, they created payback account without asking me. Provided payback reward points. But I'm do have other important work, so did not get time to look into it.

How can ICICI charge for payback account if it is inactive? I take this as a threat to forcefully use their service for shopping. This I think not right.
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Aug 11, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2018
ICICI Bank Customer Care's response
Dear pradeepguthe,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57lhz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jul 12, 2018
Updated by pradeepguthe
Email sent today. Pl check n revert ASAP.
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