[Resolved]  ICICI Bank — Payback & RM related issues

Address:

Chennai, Tamil Nadu

Dear Sir, I am sending the mail content which i sent earlier 1) Whether points are credited on the basis of consolidated transactions of diff. transaction?2) if So without a statement how a person reconcile the points earned with the money spent3) Whether all modes of payments like Online banking, Debit card payment. will yield payment4) Whether all payments made from my account will get me Payback points or any exception is there5) Whether Payback points are credited in any systematic & Periodic Basis6) With above sample of reconciliation how can a customer will be convinced that he is earning Payback points is matching with his payments7) Whether any charges are levied for redemption of points8) When can i have a relationship manager Who can interact regularly & solve my issues9) Almost 8 to 10 staff from ICICI discussed for some issues & given assurance for call back after 24/48 hrs, but never called, each time after i raise a fresh complaint some new staff will attend they will ask for the whole detail again. This has to be stopped.10. recently Mr. Rangarajn told he will make a visit after Pongal but till date no response & Mr. Manoj Contacted to verified whether my querry is sorted out, I briefed him the issue again, then he told he will come back to me next day with the solution. but till date no contact.11. Mr. Rangarajan told that you will contact to solve Pay back issue. But you contacted me only after i raised the issue with the customer care again.12. Being very highly rated bank in india Why this payback is not handled transparently & simple to understand way. 13. Your sometime simply replied that it will be handled by payback & while checking up with payback they are telling they are getting only consolidated points & not the break up. But payback is very clear that they will sort out any issues if it is mailed in detail. So i request to give me a mail if it has to be taken up with PaybackI am writing this again so that somebody will try to put stop to this & the customer that too categoriased as "Wealth Account Holder" is not treated like this in future Being Managed by highly professional Mrs. Chanda Kochar and the bank which technologywise, systemwise, Networkwise one of the leading banks why these type of issues carried out without solving for longer time .Hope this type of customer satisfaction spread it will not do good the Bank which has earned a good name in the market After this I recd an email from Mr. Bharadwaj with the following content We are working on your request, by Saturday which is on [protected] you will be getting a detailed explanation mail for all your questions from payback. 1) Whether points are credited on the basis of consolidated transactions of diff. transaction? 2) if So without a statement how a person reconcile the points earned with the money spent 3) Whether all modes of payments like Online banking, Debit card payment. will yield payment 4) Whether all payments made from my account will get me Payback points or any exception is there 5) Whether Payback points are credited in any systematic & Periodic Basis 6) With above sample of reconciliation how can a customer will be convinced that he is earning Payback points is matching with his payments 7) Whether any charges are levied for redemption of points. After Saturday 3 full working days are over but still i have not recd any reply kindly do the needful regards, V.Balasubramanian [protected]