ICICI Bank — Paylater account closure fraud

I visited the nearby ICICI bank ie, in Dr. Shivarama Karanth Nagar on 24-11-21 as I wanted to close the paylater account. They asked to make the full payment. I did that and they said the paylater account is now closed. I asked about the email confirmation. They said, there is nothing as such, but I ensure that the account is closed now.

I had received a couple of emails over the past year with the subject line as Paylater and I visited the above bank again, but they are now saying that they don't handle paylater account. Tried calling the customer care several times but unable to talk to any executive because the options don't redirect me to it.

My brother received a message yesterday that there is pending payment of Rs. 4200 (approx). I don't understand! Why are you contacting my brother, rather than contacting me directly? Really disappointed with the entire service.

Also, I looked at my Cibil score, and it states there is a negative balance with ICICI...! This has affected my profile very much and I need a resolution.

I want to close all accounts with ICICI including Paylater account (XXXXXXXX2155) and any other account that is open. And do not ask me to visit nearby bank again. It is of no use because the employees there don't know to handle any request. I had asked to close this years back and now you are saying that there is pending payment! Ridiculous. This is not my mistake that there is an issue in the system, and I don't think I have to pay anything as I have not used the account in years (by assuming that it was closed).