ICICI Bank — Payment Failed at Vendor but debited from account and got to pay in cash

SachinHirve123

from Dombivli, Maharashtra

Oct 31, 2022

Address:

ICICI Bank MIDC Dombivli East

Dear Sir/Madam,

I had swapped my IcIcI debit card at hotel in Dombivli on 24th of October 2022, but the transaction failed and my account debited for Rs 780\-,
I had to pay in cash at the vendor.
I had complained regarding this to icici customer care via phone and email.
still no response from icici.
Kindly help resolve this issue.
Thanks
Sachin Hirve

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 3, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpel) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team