[Resolved] ICICI Bank — payment failed but amount debited. please refund asap

[email protected]

from Mysore, Karnataka

Address:	691577
Website:	icicibank.com

On 01.08.2018 between 18:30hrs and 1900hrs i tried to open an icici savings bank account online (Application id[protected]. When i reached payment page i tried to pay 10000rs using my axis bank account internet banking. I tried 2 times and 2 times payment failed, but my axis account got debited by 20000rs and is not reversed.
Icici application id:[protected]
Axis account got debited 20000 rs: [protected]
Please find attachment showing account debited statement.
Email:[protected]@gmail.com
Number:-[protected]

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Sep 5, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team