[Resolved] ICICI Bank — Payment happened twice with single scan

Chandramohan Bhosale

Jun 18, 2022

Address:

India

I had make payment at restaurant and I used imoble pay app from icici which I do regularly. This time billed amount deducted twice with sheer bugs in app where in first attempt I got the acknowledgement as not successful and same with second and still same amount deducted twice.
When I called bank, they said second transaction is in process and they don't know if I will get return. For such services, ideally ICICI should compensate for hassle to customer but I just expect my money to be returned.

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Jul 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jun 18, 2022

Updated by Chandramohan Bhosale Customer ID or Online user name is Chandramohan9

Verified Support

Jun 22, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07qfs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team