[Resolved] ICICI Bank — payment not reported by the bank to govt. grips site !!!

baptu123

from Bengaluru, Karnataka

Address:

700112

I had made a on-line transaction for the payment of west Bengal govt. Stamp duty & Registration, dated 31/10/2018, through government receipt portal system with ICICI net banking.

Transaction details is as follows:

Account no:[protected]

mobile no:[protected]

online payment via govt. Receipt portal system

Bank reference no: [protected]

Govt. Reference no:[protected]

transaction date and time: 31/10/2017 08:00:10

chalan amount :Rs. 370259/-

This amount was debited from my account, but I can't download the e-chalan (Govt. Receipt).
the govt. Portal shows as below:

"transaction pending. Payment not reported by the bank. Please contact the bank".
Or
"problem occurred during the transaction between bank site and grips.

Can you please help urgently.

Thanks
Avishek Sengupta
[protected]

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Dec 3, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

ICICI Bank Customer Care's response Dear Avishek Sengupta,

We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team