ICICI Bank — Personal loan application

Address:	411028
Website:	Pune

Hello Sir/Madam
One day i received call from one of the ICICI representative named Snehal Kulkarni Branch Bhandarkar Road Pune.
She asked me for Personal loan at lowest rate 10% and loan will be approved within 2 days. Since i needed money urgently, i agreed and submitted all the documents to one of the guy whom she had asked to collect the documents.
It has been more than 12 days since i submitted the documents. I am trying to contact her for the application status she is not responding. Also when i called her with another number, she picks the phone and as soon as she realises, it's me she gives it to her colleague. I asked her to provide application ID and reference number via SMS, she didn't provided me but responded me that my loan application is in process.
Since she did respond Upon calling her several times, I started fresh loan application online. Received call from one of representative from same branch Bhandarkar Pune. I asked him about the incident, he told me that if you have already submitted documents we cannot take new application. Also he informed me that Sneha has not submitted any documents to the personal loan department, means she has not even filed the application.
I believe loan approval takes max 2-3 business days. I suffered as i thought loan will be disbursed within a week. This incident has really shocked me. I never had such disgusting experience from ICICI bank. Since i hold salary account in ICICI and all the issues were handled immediately. Request you to please look into the issue and take appropriate action against Sneha Kulkarni.

Sneha number- [protected]
Branch- Bhandarkar, Pune, Maharashtra