ICICI Bank — personal loan foreclosure

Hi All,

I have received Personal Loan from ICICI of around 5 lacs with preclosure rate of 2%(No additional information). When I tried to preclose it with the funding from another bank(Balance Transfer), bank is saying it will be 5%. Even after providing all proofs/documents where it has clearly stated for 2%, bank is not ready to pre-close on earlier terms. I had tried to escalate it to many different authorities like Senior management helpdesk or Mr. Saurabh Singh. Helpdesk is clearly denying of "customer was not informed about Balance Transfer pre-close charges". And while sending several escalation mails on Mr Saurabh Singh's id, got no response.

While this issue is still in escalation and I had already applied for preclosure, bank is deducting my EMI and there are more than 150Rs/day charges after pre close statement is generated. Without any solution to this problem, bank is asking to preclose.

ICICICARE=[protected]' LPPUN[protected]

Regards,
Nilesh