| Address: | ICICI Bank, Mahalaxmi Mumbai Branch, Mumbai City, Maharashtra, 400013 |
Dear sir/madam,
Greetings!
I had taken personal loan of inr15lakh in 2016 for 60months, [protected]@11.69 & completed 33 installments regularly. Now my other loan and this icici personal loan emi is on heigher, so to reduce this i have taken loan from kotak m. Roi @ 11.25. I have deposited kotak check to icici to close this personal loan. During filling closure, your executive informed me there are zero foreclosure charges and then only i have submitted my kotak cheque to close this loan. But after closing the account it is found they had deducted 5%+gst money as a foreclosure charges. Immediately i visited the branch at mahalaxmi & meet miss. Vihan and asked her. She called the icici person & found that this is bt done by me so they have put this charge on me.
I would like to complaint this that your icici bank person never informed me about this charges and informed me foreclosure charges will be zero. This is cheating done on me. No were informed me for such charges. I request kindly refund me this charges.
My icici personal loan ac no. Lpmum[protected]
Closing date: 18.03.2019
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