ICICI Bank — Personal loan given without agreed discussion

Address:

Pune, Maharashtra, 411001

Dear sir,
I was applied online for icici bank personal loan. Interest rate not agreed by me which was 17.75%. After that on telephonic discussion with icici bank representative we both agreed on 16% interest rate & 1% processing fee.
Only after this above mentioned interest rate & processing fee charge approval on telephonic discussion I was handover my documents to Mr. Vikas who was collected my documents. I was remember him about interest rates & processing fee. He was taken sign on all documents on 10.06.2016 without mentioning both interest rate & processing fee. He was ensure me to call by 11.06.2016 for details.
After all necessary verification completed I got call from Mr. Vikas that your Loan was approved on interest rate of 17.75%.
At instant I was refuse to take loan.
He replied then you will get a call from icici bank then you refuse the given terms.
Today I got a credit amount message from icici bank of rupees 71000/-.
I am surprised to see that this type of fraud done by your bank.
Please urgently reverse your payment or I have to file complaint against those who fraud me.
My icici bank account no.[protected].
Also as per credited message loan account no. - LPPUN[protected].

Another issue I was asked for 70000/- rupees & in applications without my knowledge three points varies.
1.Agreed telephonic interest rate 16.0%.
2.Agreed telephonic processing fee 1%.
3.Loan amount required maximum 70000/-.

Please take this matter on priority.

Thanks & regards,
Nasir Shaikh
Pentair Sanmar Ltd
[protected]