ICICI Bank — Personal loan rejected after a few days stating it has been approved

Address:

Coimbatore, Tamil Nadu, 641022

I have received a notification stating that i am eligible for a personal loan upto 3 lakhs. And the representatives called me and collected the documents. I have also received a SMS stating that your loan has been approved by our internal policies. Now, after a long interval and several tries to reach the executive, he told me that it has been rejected. What kind of response is this from ICICI bank ? If the loan has been rejected, why are you sending an SMS stating it has been approved ? and why are you sending your executives to collect the documents ?

Reason told by the executive :

1.) Your company is not on the list of approved companies.
2.) Your salary is not eligible.

My Question :

1.) But, i can see my company's name in the drop down of your online application. Then how come you say it is not on the list ?
2.) If a salary of 25000 (take home) pm is not eligible, why are you showing that i am eligible for personal loan upto 3 lakhs ?

Is this how you treat your customers ? Very worst !