[Resolved]  ICICI Bank — pl do not apply for - icici home loan for the god deck!!!

Address:

Mumbai City, Maharashtra, 400051

I had applied for the loan in icici on my mhada property in oct 2016. They debited my processing fees of rs 15600/- in the same month without completing loan formalities. My application number was [protected]. Legally processing fees will be only charged after sanction letter. Dsa told me that it was happend by mistake of one of the bank staff but i can wait for sanction letter to come. But at the end they came with rejection in loan saying they will not fund mhada property. Dsa who approached me given mr. Navin kumar shende number ([protected]) to follow-up. I started following up with him since nov 2016 and till last month (Oct 2017) ie 1 year this guy was wasting time on e-mail saying approval is in progress.
When i launch complaint online from website - https://www.icicibank.com/complaints/complaints.page
Complaint reference number is - 000a9acyec83xtuh
Response was like this -
1st escalations - auto response,
2nd escalations to mr. Subhendu tripathy, head - phone banking. Where they taken 21 days to revert that it was old case and now this refund will not happen.
3rd escalations to mr. Vinayak m more, principal nodal officer and new request generated as - sr[protected] they asked me to visit vashi and resumbite the application form. Inspite its mistake from bank why they can just send a office boy to my office and get the form filled. Why this is so much torture even after escalating to 3rd level. (3rd escalation was pending since more than a month.)
4th escalation done now on 18th december 2017, hopefully some help i can get as a final esclation from icici. Now pending at mr. Saurabh singh.
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