ICICI Bank — Please stop the payment of 20720.52 which is not yet settled to merchant

Address:

Bangalore

Dear Sir/Madam,
I am Hemalatha Nagharajan, My mobile Number [protected].
My Credit card number is - [protected]

Transaction ID / Reference Number :[protected].

I received this transaction number from ICICI credit card team because the transaction statement is not visible in the credit card statement as the amount is not yet settled to the merchandise account.

Transaction Date and Time :[protected]. 03.34 PM

We discovered the Facebook advertisement on 6th August 2023 from an Amazon sale of Samsung earbuds for 99 rupees. As a result, we chose the "buy now" option on that link. In order to submit the name, phone number, address, and credit card information, we had to go to amazegrabsale.com. The next page asked for an OTP for 99 rupees, and we typed it in. However, it said that the OTP entered was invalid and asked us to enter another OTP. However, the amount of 20720.52 had already been deducted from my credit card with that otp and another OTP was received for 20405.48 rupees, but there is not enough money on the card, so we are unable to proceed. so, the sum of the subsequent transaction has not been taken away. By clicking the link to Amazon's 99-rupee offer on Samsung headphones, we accidentally lost Rs 20720.52. And it is not showing in the credit card statement, hence I took the transaction number from ICICI bank. When we realised we had lost a sizable sum of money, I called the customer service line for ICICI Bank to dispute the amount and freeze my credit card. They took my complaint, blocked my credit card, and instructed me to file a complaint about cybercrime at either helpline 1930 or cybercrime.gov.
To retrieve the sum of 20720.52 rupees, I am therefore filing this complaint. Please find the attached screenshots and help me to obtain that amount which is not yet settled to the merchant account. I spoke to customer care executive for getting transaction id and enquired for not seeing the transaction in the credit card statement, and came to know that the amount is not yet settled to merchant account so not visible in the statement. So please stop the payment of this 20720.52 to merchant and do the investigation and help me to dispute that amount. I requested to stop this payment but i heard that the amount will be settled to merchant and investigation will be done after payment even for a fraudulent transaction. So please do the needful

Dispute case request number is - SR[protected]

Please find attached Facebook ID and Facebook URL lINK
https://www.facebook.com/profile.php?id=[protected]

Thanks,
Hemalatha Nagharajan.
[protected]