ICICI Bank — Pockets

My Phone Has Resetted and when I open my Pockets account it asked for verify the Phone number.After Verification it Asked for first Name, middle name, last name etc and pan card number after filling all the details when I click continue it is showing that "Sorry Unable to Process The Request at this time, try after a while (#119)" I have tried login more than 5 days.
My pockets account having a balance of rupees 3046 please retrieve the amount.

please...