ICICI Bank — Poor and pathetic customer service | |||
I am totally unhappy to see the poor and pathetic customer service from ICICI. Nothing has been done for reverting wrong transition which has happened.I am not getting any support from bank, ICIC is saying i have to take up with beneficiary IDBI and IDBI is telling i have to take up with initiating branch.I am a customer of ICICI and not IDBI The wrong transition has happened because of malefaction in ICICI Internet banking site, which I have immediately informed in nearby branch. Also given written request. This kind of non-customer centric response will surely impact your brand image. Following Wrong transition has happened from my account Number[protected]. Transaction Date 19/01/2015 Transaction RemarksBIL/[protected]/NchgRs5.00STRs0.62 Withdrawal Amount (INR)19, 005.62 Payee Account Number[protected] Bank IFSC CodeIBKL0000717 Payee Bank NameIDBI BANK LTD. Payee Bank BranchNO, 14TH EAST CROSS ST, GANDHI NAGAR, VELLORE-6 Payee Bank CityVELLORE Account Type:Savings Payee Bank Zip Code0 Payee Bank CountryINDIA Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I am very disappointed by ICICI customer Service call, I had invalid transaction from my debit card twice tried reaching the executive on call but the automated voice call always says "They are busy and will revert back shortly." But nothing happens. No one calls back. I am contemplating on going to consumer court if the situation continues.
Tansaction date : 16th Feb and 3dr March from some VPS*HEALTH AND. this is totally fraud transaction Amount Rs. 544 twice (1088 Rs.)
Tansaction date : 16th Feb and 3dr March from some VPS*HEALTH AND. this is totally fraud transaction Amount Rs. 544 twice (1088 Rs.)
Guys Please dont get into to ICICI family they are completely fraud my findings
I have a Credit card with my limit ex 80000 limit and i have used card for personal reason and finaly every month am paying my due with some exta amount but they are charging intrest 10000 rs ( ten thousend every month ) after 3 months i have cleared all the amount around with 200 rs extra before due date. next that month i got 1200 bill with no value when went to bank and ask about this they reduced to 500rs with some reasons, then i paid that amount as well. next to that month again i got Rs. 1196.94 or the minimum amount of Rs. 160. now what i have to don't use any ICICI card.
I have a Credit card with my limit ex 80000 limit and i have used card for personal reason and finaly every month am paying my due with some exta amount but they are charging intrest 10000 rs ( ten thousend every month ) after 3 months i have cleared all the amount around with 200 rs extra before due date. next that month i got 1200 bill with no value when went to bank and ask about this they reduced to 500rs with some reasons, then i paid that amount as well. next to that month again i got Rs. 1196.94 or the minimum amount of Rs. 160. now what i have to don't use any ICICI card.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team