[Resolved]  ICICI Bank — Poor behaviour and bad attitude of manager

Address:

New Delhi, Delhi, 110076

Dear Madam,

I'm am an Icici HNI CUSTOMER.
yesterday I had visited the branch In Jasola new delhi to deposited cash.
There was a board that read more than 50000 you have to do a reKYC.

The branch manager was on leave and I spoke to Mr Sunil the assistant branch manager.

When I Asked him of the process and procedure for reKYC he explained the same.

There were hardly any queue at the branch but the people had been waiting for two hours as staff werent bothered and were missing from Their seats.

I told him I have come to the branch and I am an HNI CUSTOMER, could you please atleast gimme a print of an email where in I have copies of my pan card and address proof.
It was surprising to see the cold response.

Sorry we are out of printer cartridge.

I wasn't convinced and he wasn't bothered.

I walked into the HDFC branch next door and deposited my money there.

They were extremely helpful to all customers with a free photocopy service to help clients in this time of hardship.

After being with your bank for over 14 years I'm sorry to say, it's a greedy bank with poor service leaders and high headed staff.

Randomly my RELATION SHIP manager gets changed or removed and I have no one to look upto for my banking needs.

Have over ten's of lacs in FDS but I think its time to move out of your bank.

I have loans from ICICI bank with interest rates at the top.

All banks are reducing rates for customers but Icici bank doesn't take care of such issues of existing clients.

I'm very disheartened and disappointed by the services.

Regards

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