[Resolved]  ICICI Bank — poor response from their employee

Hi,

I have taken home loan from ICICI bank with loan account no LBGUR[protected]. I gave mandate 2 times for ECS but they have not get it approved from bank. I gave cheques for the payment of interest but they misplaced the cheques. They don't even inform me until i ask these things.

I sent so many emails to Mini Sharma(mini.[protected]@icicibank.com) and called here but she never reply back to email and pick up the call. She is point of contact for my home loan from icici bank. I am frustrated with icici bank. They are charging late payment charges as well with me.

Best
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Aug 6, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2018
ICICI Bank Customer Care's response
Dear SandyAgrawal,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
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