[Resolved]  ICICI Bank — Poor service & behavior

Address: Kolkata, West Bengal, 700029

I have a current account with icici bank gariahat branch kolkata having account no.[protected] in favor of red rose distributors (P) ltd. Due to some unavoidable circumstances we are not able to operate oyr account since last one year. After we overcame our problems, we decided to resume operation with this account.
On 7th december 2016 we had sent our representative along with a letter on our letterhead for account statement to the gariahat branch. A junior staff replied that the above account is in dormant condition hence we need a letter to release the dormant condition. We immediately wrote a letter for the same and sent our staff back with the same.
The staff was attended by the same lady attended him and replied that since tge above account is in the name of private limited firm we needed to provide the company's pan card, certificate of incorporation along with id proof of any two directors, because mode of operation is by any two.

On 10th december 2016 we fulfilled all documents and requested for same, the bank employee replied that this matter is not her hand so this will be passed to bm and asked to come on monday as because bm was not in branch. Our staff again visited the branch on monday but got a reply that the bm wad very busy at present so we have to wait for 2 or 3 days more.

On 15th december 2016 when we sent our staff, the bank employee said that due to very busy schedule manager can’t spare time for our matter, after some discussion she allowed the staff to meet the manager and manager threw all the papers and said that all the documents (Address proof, certificate of incorporation, id proof) must be mattested by two signatory with stamp and also provide memorandum of the company. Within an hour we did all these as required by bm. He saw all papers and ask to our staff that come after one hour.

When our staff visited the bank after an hour, the bm replied rudely that if the owners were sleeping for such a long period, they can sleep for one more week before getting the documents

For your reference i would like to inform you that may be we are a small businessman doing 7-8 crore transaction, but this type of behavior and service will hampering the image of bank.