[Resolved] ICICI Bank — Privilege bank account - deduction of SMAB charges without informing about the change | |||||
Hi, I am holding a salary account with ICICI Bank since 9 years (20/11/2006) and I have been given privileged customer after banking with them for so many years. My account number:[protected], my contact number is +44 [protected]. As I have been sent onsite to UK on work, my salary was not been credited in this account, after a long time I checked my account balance for which I got a huge chunk of blow, my money is all gone, ICICI is the the thief. Without any intimation they have been charging SMAB Chgs since April 2015 to Aug 2015. SMAB Chgs APR15+Stax55.62 Dr. 505.62, SMAB Chgs MAY15+Stax56.43 Dr. 513.00, SMAB Chgs JUN15+Stax63.00 Dr. 513.00, SMAB Chgs JUL15+Stax63.00 Dr. 513.00, SMAB Chgs AUG15+Stax47.21 Dr. 384.42. I don't have any mail informing about this SMAB charges. I have no information from ICICI. ICICI bank has not informed me about change of my account type and the balance system, hence any deduction from account for the same is crime and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Was this information helpful? | |||||
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint. Verified Support Oct 05, 2015 ICICI Bank Customer Care's response Dear Ms. Reddy, We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||||
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