[Resolved] ICICI Bank — Product is changed without intimation and bank is deducting heavy charges | |||
HI, I am holding ICICI Saving acct since last 6 years with Indira Nagar branch, Bangalore, at the time of opening the acct they told me to maintain 5000 rs avg balance quarterly. Since last six years I am maintaining the avg balance and never been charged. Since last two months ICICI bank is charging me 280 rs as MAB charges for not maintaining the avg balance. When I inquired they told me that the amount is charged for not maintaining 10K monthly, I am surprised, Without any prior intimation they have changed the product and stared charging me, ICICI bank is cheating the customers and making the money, we hardly notice such charges. Govt should take appropriate action against them. I want all the charges to be reversed. Thanks, Ashok Ajmera [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hi,
Its not about QAB to MAB changes, I was told to maintain 5000 rs balance at the acct opening, without information you increase the limit to 10k.
I am holding this acct since last 5 years and never been charged, if you would have informed me, I could have maintained the required balance.
I am not using this acct actively, you should have sent a personalized mail or sms to the customers.
you guys are not informing to the customers deliberately to make money.
For all the other things we get instant message from the bank, why the intimation was not given for this particular change.
I request you to reverse all the charges as of now and can charge in future when I will be in the defaulter list.
if you need any clarification can call me on [protected].
Thanks,
Its not about QAB to MAB changes, I was told to maintain 5000 rs balance at the acct opening, without information you increase the limit to 10k.
I am holding this acct since last 5 years and never been charged, if you would have informed me, I could have maintained the required balance.
I am not using this acct actively, you should have sent a personalized mail or sms to the customers.
you guys are not informing to the customers deliberately to make money.
For all the other things we get instant message from the bank, why the intimation was not given for this particular change.
I request you to reverse all the charges as of now and can charge in future when I will be in the defaulter list.
if you need any clarification can call me on [protected].
Thanks,
No Updates from the ICICI bank executives till now?
Is there anyone from ICICI bank who can look into my complaint...
Dear Mr. Ajmer,
We have made a note of your contact number. Our official will get in touch with you and address your concern.
Regards,
ICICI Bank Customer Service Team.
We have made a note of your contact number. Our official will get in touch with you and address your concern.
Regards,
ICICI Bank Customer Service Team.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We would like to inform you that with effect from April 1, 2012, the Balance requirement for existing as well as new Savings Account customers has been changed from Quarterly Average Balance (QAB) to Monthly Average Balance (MAB). As per RBI requirement, customers were intimated about the shift from QAB to MAB through our website www.icicibank.com on February 29, 2012 (one month prior to the effective date). The same was also mentioned in the year end statement generated as of March 31, 2012. The schedule of charges is also displayed on all our branch notice boards and the tariff guides available at the branch have also been updated with this information. You may write to us at [protected]@icicibank.com for any clarifications. Refer '46193620' in subject line.
Regards,
ICICI Bank Customer Service Team.