[Resolved] ICICI Bank — received mail :your icici bank card - atm / debit chip upgrade

Rashmi B

Address:

Khordha, Odisha, 751024

Today i got a mail, also an sms on my mobile which says :

"dear customer,

Greetings from icici bank.

The card - atm / debit chip upgrade for your account xx0xxxx is ready to be shipped. We will notify you after it is dispatched from the local hub.

Now get digital convenience with imobile app and internet banking. Access a host of services like generate pin, re-issue debit card, order cheque book, view/ download statements and much more. To know more, visit www.icicibank.com/bankdigital.

Looking forward to more opportunities to be of service to you.

Sincerely,

Customer service team
Icici bank limited"

I have never requested for debit card upgrade. Why am i receiving this mail?

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Jul 20, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

ICICI Bank Customer Care's response Dear Rashmi B,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a55s68) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Sanysingh9414993737

from Galiakot, Rajasthan

I received this msg on my phone.
Dear Customer, your Account XX1724 has been debited with INR 448.00 on 18-Jun-18. Info: BIL*[protected]*0120*965377. The Available Balance is INR 12, 356.87.For dispute, call [protected]

I want my back as soon as possible.

ICICI Bank Customer Care's response, Jun 20, 2018

Verified Support

Dear Sanysingh9414993737,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team