ICICI Bank — Recharge not Processed, but charged.

Address:

Pune, Maharashtra

This refers to ICCI Bank, recharge transaction made through Imobile app between 8-10 pm on 7th March.2015. Transaction ref BIL/[protected]/OXIGENPMR/9 for Rs.250.00 for Tata Docom Mobile Sim from my bank registered mobile no.[protected]. This transaction was debited to my bank ac, inspite of a error shown by OXIGEN, who is the vendor of ICICI Bank. Though the amount was not transferred by ICiCI Bank and the recharge credit was not processed. This is the second tIme that my recharge was not processed and I was charged. Earlier I had complained on this site for Rs.149.00 recharge, which was not processed, but still, I was charged on 27/3/2015.Ref.BIL/[protected]/OXYGENMPR/9. From this I have deduced that there is something wrong with the ICICI Banks Imobile application. It only debits you for the transaction, but does not go further in processing the transaction. Some days back their Imobile application was down, and now this serious problem. It is the job of ICICI Bank to fix this recurring problem and pass the refund of the wrong debits made. I hope the Telecom Ministry looks into these loop holes, and makes a transparent enquiry into these type o[censored]nethical practices of this concerned bank. ICICI Bank is answerable to its customers for providing ineffective applications to suit their business, whereby the customers are wrongly charged for incomplete transfers and then showing their inability to resolve the issues.