[Resolved]  ICICI Bank — Recovery agents harassing me and my family and friends

Address:Bandra Kurla Complex, Mumbai

Since Mar 2020 I have suffered huge financial losses through business and I lost my job in Mar 2019. I'm struggling to restart my business in fitness industry now in Nov 2020, when restrictions are being gradually lifted on gyms in Vashi. I started a business in Oct 2019. I had to close it down in Mar 2020 without notice due to lockdowns imposed by Govt. I'm also searching for jobs to compensate for losses.

I have tried to explain the same to recovery agents.And asking for 4 to 5 months time to start a source of income.

They keep harassing me on call, refuse to listen to me. Now they are approaching my family and friends and threatening them to pay EMI on my behalf.

My family or friends are not liable to pay off my loan. I'm fully aware of my existing loan and I take the responsibility to pay it off. Due to this disruptive times where businesses are closed and jobs are lost, I'm not able immediately pay EMI in Nov 2020
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Aug 10, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a17mkt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team  
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