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ICICI Bank — redemption of bond

I had a ICICI ONLY VIMAL VAATSALYA BONDS ..Issue date 01.07.1999 and redemption date was 01.01.2018. I have sent the original Bond on 24.04.2018 along with necessary documents to the address mentioned by the icici customer care . But still today I have not received the bond value . Please see the matter and do the needful. My all details are given below.

Bond Holder no-0000001
certificate no-11678
original bond holder-Assam sales Corporation-Agent:Reliance Industries Limited(Textile Division)
Name of Transferee- Biswanath Dutta ..(Date.26/08/1999)
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