[Resolved] ICICI Bank — refund for cancelled order not processed by icici bank

Gautamdd5

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.icicibank.com

Hi,

My name is Dinesh, I placed an order with Amazon on 14th May 2018, It was a prepaid order (EMI ICICI bank credit card). I cancelled the order on the same day itself. It has been 10 days but My refund for cancelled order @ AMAZON is not processed back yet.
I made the payment through my ICICI credit card (43** **** **** 4015) for the same. The refund amount from AMAZON is not credited back yet.

I have contacted both the customer cares (ICICI and AMAZON) multiple times. But it is not resolved yet.
AMAZON has shared the RRN [protected]. But ICICI guys are not able to locate it.
What can I do to get the refund processed back to my Credit card?
Can I raise the concern anywhere else?

Dinesh

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Jun 24, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

ICICI Bank Customer Care's response Dear Dinesh,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a53emf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team