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[Resolved]  ICICI Bank — Refund icici credit card

We received a refund from air india express for 9000 rs on november 9th 2021 and we are chasing icici credit card dept for the same. Transaction from the card was done in march 2021. Yesterday we received mail from bank saying As per Visa guidelines the transaction need to be disputed anytime within 365 days from the transaction date. We are following up from 1 year if bank is delaying in refund then how its our problem. So disappointed how bank works and not refunding amount that belong to us.
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Aug 17, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2022
ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e33) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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I got a call from someone saying they are icici executive and they are following up on my complaint posted in this forum but i never shared my phone number here ..
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