[Resolved] ICICI Bank — refund not processed with reference number[protected]

bharat13soni

Aug 28, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: www.icicibank.com

I have done payment for a order with reference no. #[protected] to amazon. I returned the product and the refund amount is issued in my icici bank account as per amazon team.
But i can't see it in my account statement.
I have mailed to [protected]@icicibank.com on 23 aug. But no response from there side.
I am really depressed about there service.

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Oct 3, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5b4pr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Aug 30, 2018

Updated by bharat13soni I have mailed as per your suggestion but no response for their side.

Please find the screenshot below and suggest me what to do next.

Thanks,
Bharat Soni
[protected]

Sep 03, 2018

Updated by bharat13soni No update yet...

Please acknowledge!!

Sep 10, 2018

Updated by bharat13soni I am really frustrated and unable to understand the level of service icici bank is offering to its customers, multiple followups aren't working and bank is using my funds for nearly a month now for their profits. Need someone with some level of responsibility in icici bank who can help.
No one reply from icici bank side ( [protected]@icicibank.com ) .They provide nil service as per my experience.