[Resolved]  ICICI Bank — Refund Not received for Failed transactions on IRCTC

Dear Sir,

I booked my ticket for journey on 2 Apr through IRCTC Rail Yatri App.

However, the transaction was shown as failed for the first time so I did the transaction again. Generally I receive the refund for failed transactions but I didn’t receive it this time. Both the transaction reference ID have been mentioned below. Kindly let me know the status of the refund for the same at the earliest. This has been going for almost 3 months now

UPI Ref ID[protected]
UPI Ref ID[protected]

Thanks and Regards,
Siddharth
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Aug 1, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085xu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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