ICICI Bank — Refund of failed Transaction

Hi,

I have already raised charges dispute against this transaction still they are saying that as per them amount has been received by the merchant.

Merchant is denying that they have not received this amount. I have already forwarded email that has been received by the merchant on the same day.

My question is if merchant has not received the payment where it has gone.

If bank is not going to help I will raised concern in front of Ombudsman or RBI.

Awaiting for the response.

Thanks and Regards.

Manisha

Mobile number: [protected]

Account number:[protected]
Transaction date : 8th September 202q
Amount: 1396