[Resolved]  ICICI Bank — refund on amazon pay icici credit card

Address:Icici bank, North street, Marthandam

I ordered a vivo u20 mobile in amazon online shopping for rs.10990 and got cancelled. The payment was made through amazon pay credit card. The refund was initiated on 29th march 2020. Till now i didnt received the refund. The refund reference number is #[protected]. The emi for the month is shown in the statement for paying on 14th of april 2020. If im not able to pay they will charge more. Kindly i refund my amount.
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May 7, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Apr 06, 2020
Updated by santhosh suja2013
I ordered a vivo u20 mobile in amazon online shopping for rs.10990 and got cancelled. The payment was made through amazon pay credit card. The refund was initiated on 29th march 2020. Till now i didnt received the refund. The refund reference number is #[protected]. Kindly refund my amount.I ordered a vivo u20 mobile in amazon online shopping for rs.10990 and got cancelled. The payment was made through amazon pay credit card. The refund was initiated on 29th march 2020. Till now i didnt received the refund. The refund reference number is #[protected]. Kindly refund my amount.
Verified Support
Apr 06, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0egj6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

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Txn of INR 999.00 done on Acct XX795 on 02-Apr-20.Info: VSI*AMAZON ST.Avbl

I did not do this..why is this happening?
Can someone help ?

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