ICICI Bank — Regarding an erroneous transaction of Rs. 200075 on my credit card on 7th Aug 2016

Address:

560024

Dear Sir/Madam,
I am Karthik S Chandrasekar an ICICI bank credit card holder. My credit card number 5241 xxxx xxxx 9004.
This is regarding a transaction on 7th Aug 2016 with SPRINGS SALOON using my credit card. The transaction of Rs. 200075 was an erroneous transaction entered wrongly by the merchant. The actual amount was Rs. 2075.
On noticing the credit card statement I was shocked and contacted the merchant and the merchant agreed to reverse the transaction. But ICICI Merchant services -his service providers have held back the funds and have not reversed it back to my credit card. Please do the needful and block the payment to the merchant via ICICI Merchant services. The amount has not yet been credited to the merchant account.
Please ensure that the full amount is credited back to my credit card account and that I am not charged interest on this Rs. 200075 in my credit card.

I have to pay my credit card dues by 7th Sep 2016. So please ensure the reversal happens before that

The Merchant Id of the merchant is Mid[protected]. SPRINGS UNISEX SALOON R.T. Nagar Bangalore

Please ensure that the complaint is registered with ICICI Bank credit card from my side.

I tried contacting the customer care by phone but they are refusing to take the complaint from my side. I have also sent email from your complaints page and also mailed Mr. Subhendu Tripathy, Head - Phone Banking. But I have not got any response.

Please understand the situation. 2 laks is a huge amount and this issue due to human error causing huge financial and mental pain to me.

Since ICICI is the company on both sides (ICICI credit card and ICICI Merchant Services and the Merchant is also agreed the error and requested the reversal, this issue should be resolved easily and quickly.

I am also attaching a letter from the merchant accepting the error from his side, his letter to the fraud services of ICICI Merchant Services copying me, my response confirming his error and the response from ICICI Merchant services where they speak of holding back payment and waitng for a chargeback request.
But ICICI Credit card is not taking a request from my side to ensure a "charge back" to my credit.

Please resolve this issue at the earliest as a huge amount is involved