ICICI Bank — Regarding cash back

annasara

from Jayamkondacholapuram, Tamil Nadu

Address:

Chennai, Tamil Nadu

Dear ICICI Team.,

This is Ananth. G who is the customer for ICICI bank since May-2015 and holding one debit card and credit card. Actually I purchased i phone 6S plus 64GB in the offer zone which is mentioned in the below link.

https://www.icicibank.com/offers/apple-iphone-cashback-offer.page#merchant-list

As per the offer i applied for 24 months EMI. But when I bought a mobile phone the merchant don't have an option to covert my transaction into 24 months. So they ask me to convert the same transaction into the EMI (24 months) through ICICI bank. As per their suggestion I contact the ICICI bank and i converted my transaction into EMI after so many follow-ups. Because bank end also said that they don't have an option to convert to EMI from bank end, at last i talked with superior person finally they converted into 24 months. Here enclosed my invoice copy/ Bill, credit card statement (from my I phone 6S plus transaction to 3 months EMI). So after my transaction I followed a lot on Merchant and Bank. But I don't get the right conclusion for the cash back. So kindly go through the details which I mentioned above and clear the cash back as soon. Revert me in case of any clarification.

Best Regards.,
G.Ananth
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ICICI Bank customer support has been notified about the posted complaint.

Feb 03, 2017

Updated by annasara Now bank site replies, you are not eligible to get cash back because you did your emi conversation through customer care instead of doing mergent end. But in offer terms and conditions clearly explained, not only mergent end is eligible. Through other ways also eligible for cash back. I have attached that highlighted image. Kindly do the needful as soon as possible.