[Resolved]  ICICI Bank — Regarding fake email

Address:

Ghaziabad, Uttar Pradesh, 201002

Sir i have received email from icici bank on 21 october 2015, 08.13pm that maintain your minimum average balance to avoid charges. The mab is rs 7814. But according to my knowledge i have sufficient balance in my account. At that time i was out of station and was not carrying my debit card. So i decided to call customer care.

I called them multiple times but no one has picked my call. I thought that my account has been hacked by someone. I decided to call bank officials. When i called them they gave me response that today is maha ashtami and tomorrow is maha navmi & dusshera and then muharram. So they were able to help me at the opening of bank.

Suddenly i become very panic and my heart beat goes on increasing. I decided to move to my house. I left my urgent work and came back to home. After returning home i took my debit card and ran towards atm to check my account balance.

I was shocked after checking account balance. The balance is as usual and is much more than mab (Minimum average balance). After 3-4 days i went to icici bank branch & inform them about the incident. They told me that they do not knew anything about this matter.

Then i lodge complaint through email and twitter and this action has been repeated several times but no positive response has been received from their side.