ICICI Bank — regarding gifts card

Dear sir,
I have an icici bank gift cards which i got as diwali gift. Now i need to check balance on phone by the customer care[protected] because yours other options like portal is not responding. However now i was being informed to contact your hr head and to whom you get this card. It is also very difficult to get through to your executives. Icici must understand that according to its product name suggest, its gift cards. It is very absurd condition when somebody gifted it to you and then it is useless for user. This should be hassle free, easy to use.
Same kind of cards provided by boi and user can easily check the balance through the easy portal and over the phone also.
Kindly provide a solution as there is no facility to check the balance online; otherwise stop this kind of products (Gift cards) from the list of your renowned bank to put the user in pathetic condition.
Thanks