[Resolved]  ICICI Bank — Regarding IMPS transaction either not credited to beneficiary or amount not return back to my account from last 4 months

Address:	Pune, Maharashtra
Website:	www.icicibank.com

Hello sir,

This is sachin chandekar having icici bank saving account number:[protected].
I have made the two transaction below in the month of march and april to below beneficiary.

1. date: 07/03/2016
Reference no: mmt/[protected]
Amount: 14000

2. date: 12/04/2016
Reference no: mmt/[protected]
Amount: 14000

Beneficiary details:
Account number:[protected]
Ifsc: ibkl0548ppc

These above both transaction amount was debited from my account but not credited to beneficiary.
When i check why its not credited to beneficiary i found that i have added on extra zero in account number (6 zero instead of 5 zero in between 1 and 4).
So this above account number is invalid and does not exists (i have verified this with beneficiary bank).
In this case i should have get my money back immediately. for the verification purpose i made the transaction from other banks (like sbi, hsbc) to same
Beneficiary with extra zero in account number and i have got money return back immediately but same thing was not happens with icici bank.
I have visited to nearest icici bank many times regarding this but they were not helping me.
Then i complaint to level-1 where they simply rejected the complaint and reply that they have credited the amount to beneficiary successfully.
Then i complaint to level-2 and after that level-3 but they are not able to find the solution of my problem. from last 3-4 months i am getting the same reply from them that they are verifying and will reply me back after given tentative date.
I am very disappointed with such a kind of worst customer service from icici bank. from last 4 months i haven't got my money return back.
I hope at least this time i will get positive response from you. thanks.


Sachin chandekar
[protected]