| Address: | icici bank | | Website: | icicibank.com |
This is regarding my icici bank saving a/c. In the covid-19 lock down i opened a online bank a/c in icici bank because i recieved a call from the icici bank executive regarding some extra benefits like no minimum balance required and no need to visit branch and he guided me how to open the bank a/c online. so i complete all the required procedure as per guidence and pay RS 5000/- online. After one month i received a debit card from post.
After that i went to the icici bank ATM and found that my mobile no. is not registered with debit card so i called to customer care and requested. they assure me they registered my mobile no. in next 7 working days.
In between i busy with my job. after 10-15 days again i visit the icici atm then again i face same problem.
And till now i dont have no a/c number no debit card access and even customer care not entertaining regarding this. so fade up.
and think all my hard earned money is gone.
And after one and half month later i recieved a call from icici bank regarding Low balance and requirement of KYC and i shocked that half of my money gone in "MABchgs". After listing this i cried in alone. because that money i saved for my baby school fees and icici executive give me wrong information. so any how i managed and i visited the nearest branch and narrate my scenario they processed my info and told me thats i have to maintain Rs 10000/- and need to do KYC before and then I asked him pls do KYC i have all related document with me right now. and they denied and said they dont have some machine where i tap my thumb and validiate my aadhar no. so i requested them pls give my A/C no atleast and activate my mobile no. and give me my a/c statment. after that i managed Rs 10000/- any how and transfered in to my a/c. in janauary.
In jan i found that my they registered my mobile no. so any how i managed to login into netbanking and saw that they charged me RS 3400/- till now without my mistake.
And Please give me a reason why i suffered i cried alot because of your bank executive wrong information.
please i request to you please give my money back so i can servive in covid -19 situation.
Atul sharma
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