ICICI Bank — Regarding refund of the penalty amount which was sanctioned by the bank.

Address:

VPO. Gharwal, Teh. Gohana, Distt. Sonipat, Haryana

We are an existing customer of your esteemed ICICI bank at the Gohana branch. Our present loan account is[protected]. We have been associated with the bank for a long time and we have made all installments on time and will also do so in the future.
Now, the issue is regarding the previous loan account[protected] which belonged to our father, and our father expired from hazardous disease cancer during the lockdown period. Even in the lockdown, we paid installments timely. After lockdown, we visited the branch to transfer the loan account to all dependents. Initially, the bank manager asked to return the loan amount with interest and penalty. He assured us that the penalty amount would be refunded to us. We paid the total amount with the penalty to the bank. After that, we received a loan again. When we didn't receive that amount for a long period, we met with the bank manager, he told us that your penalty amount has been approved by the bank but due to a closed loan account I unable to pay this amount to you.
We request you to kindly solve my problem. It will be a great mercy.
Thank you,
Sincerely
Virender Singh
Anil Kumar
Surender Kumar