[Resolved]  ICICI Bank — Regarding the Maintenance of MAB for Apr,21- Account XXXXXXXX4236

Hi,

I hope this email finds you well. I am writing this email to let you know that MAB charges have again been deducted from my account. DEMAT and MAB charges have been deducted from my account in the recent past, and after multiple complaints, emails, calls, and posting on the internet, it was refunded back to my account.

I am thankful to ICICI for valuing me as a customer and returning all the previous charges back to me. I have already marked all my previous complaints as resolved (pictures attached) and really appreciate what ICICI has done for me till now. Based on the numerous calls and emails that I had with the ICICI bank staff, I understood the following points and also want to convey my requests-

I have to maintain a minimum of INR. 10, 000 in my account, and from 04/05/2021, I have been maintaining that amount

I have agreed to close my DEMAT account as soon as the Corona situation is controlled because I have asthma and cannot really risk going out right now to close the account

The charges deducted before, which were again refunded, were of the months - February and March, and the recent deduction involved charge deduction from the month of April

I was told by all parties from ICICI that any charge that was deducted would be refunded, and considering the fact all of my charges were refunded, I request the bank to kindly refund the MAB charges for April, 21

I will surely maintain INR. 10, 000 from now on, but I request the bank to kindly refund the charge from the month of April, 21 so that no other charges are deducted (I am maintaining the required amount from May)--

Regards,
Biswadeep Ghosh Hazra