ICICI Bank — Regards to credit card settlement

Michelle Joseph

Jan 24, 2022

Address:

Https://www.icicibank.com

Hi,

I have a complaint for ICICI Bank LTD regards to credit card settlement.

Credit limit was 18k
Due to pandemic and job loss I was not able to make payment which has been come to rs 54k despite being pandemic I made it possible that I paid a less amount of 2k from my end so tha the outstanding amount become less but they kept on adding up interest, the LPC, now that they have put a lein on my savings account I tried reaching all thier banks as well communicated on phone in thier customer care they are not providing me settlement for my
CC outstanding. Whenever I called the CC department they kept on transferring and disconnecting my calls

I visited branch they said me u can call customer care the will solve your problem by waving off the interest amount or for settlement
When I contacted the Customer care of icici bank they said you need to visit the base branch I did that too they told me to contact online as they will solve your issue.

I am really fed up as I being customer want to clear my dues by settlement and also don't want this headache they are not helping me

2 month ago I got call from a manager from debt collection stating for settlement but that time I was not having that much amount to do settlement now where I have arranged some sort of amount they just Denied me saying no settlement can be made and are not helping me and just pushing the issue from band to customer care department.

I spoke with the floor manger names Sandhya she said that you can escalate to whomever you want but we cannot help you.. is this is way to give resolution to customer.

They are so helpless than one customer has 100 thoughts in thier mind one can end his life till this extend they trouble.

Please I have escalated this kindly provide me a way out a resolution.
I have a lot to say but i end here please take proper action for troubling customer this way and provide a positive resolution for me.

Thank you

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ICICI Bank customer support has been notified about the posted complaint.

Jan 24, 2022

Updated by Michelle Joseph Hi,

I have a complaint for ICICI Bank LTD regards to credit card settlement.

Credit limit was 18k
Due to pandemic and job loss I was not able to make payment which has been come to rs 54k despite being pandemic I made it possible that I paid a less amount of 2k from my end so tha the outstanding amount become less but they kept on adding up interest, the LPC, now that they have put a lein on my savings account I tried reaching all thier banks as well communicated on phone in thier customer care they are not providing me settlement for my
CC outstanding. Whenever I called the CC department they kept on transferring and disconnecting my calls

I visited branch they said me u can call customer care the will solve your problem by waving off the interest amount or for settlement
When I contacted the Customer care of icici bank they said you need to visit the base branch I did that too they told me to contact online as they will solve your issue.

I am really fed up as I being customer want to clear my dues by settlement and also don't want this headache they are not helping me

2 month ago I got call from a manager from debt collection stating for settlement but that time I was not having that much amount to do settlement now where I have arranged some sort of amount they just Denied me saying no settlement can be made and are not helping me and just pushing the issue from band to customer care department.

I spoke with the floor manger names Sandhya she said that you can escalate to whomever you want but we cannot help you.. is this is way to give resolution to customer.

They are so helpless than one customer has 100 thoughts in thier mind one can end his life till this extend they trouble.

Please I have escalated this kindly provide me a way out a resolution.

I would stop her even though have lot more to say

It's a humble request to take serious action and provide me a way out of this problem ASAP ...
Awaiting for positive response.
Thank you.