[Resolved] ICICI Bank — regd insurance been added without my concern - for all neft transactions

Balasoupramanien R

Address:	Mumbai City, Maharashtra
Website:	www.icicibank.com

Hello team

Icici bank is adding rs 99 or rs 350 in all neft transaction as insurance for icici lombard - which is their own company

I cannot able to do any neft transaction without this - they are not asking customers to add this or not - by default this amount is debited when we do the neft - then we need to call those useless cust care - waiting for 30 mts and then talk to them to refund the charges - is this under rbi guidelines - am not seeing this activity by any other bank ; who is supporting such a white collar thief

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Sep 24, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5askp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team